Security and Privacy

Privacy Policy

Always Vegas Casino ("We" or “the casino”) are committed to protecting and respecting your privacy.

This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


1.1 We may collect and process the following data about you:
(a) Information that you provide by filling in forms on our site, including but not limited to your email address, telephone number and residential address, This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site.
(b) If you contact us, we may keep a record of that correspondence.
(c) We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
(d) Details of transactions you carry out through our site and of the fulfillment of your orders.
(e) Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.


2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.


3.1 Cookies are small text files that may be placed on your computer by the websites you visit. They help to make the websites function effectively and provide information to the website operators.

3.2 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. We automatically collect information about bets and account transactions carried out on our Website, using cookies. Some are necessary in order to provide the casino to you and others enhance and improve performance and functionality. Some are session cookies which are set only while your browser is open and others may be persistent cookies which remain after your browsing session in order to recognize you when you re-visit the website. By using this website you expressly provide your consent to the company using cookies.

3.3 It is possible for you to set your browser to stop some or all of these cookies, or even to delete cookies that have already been set by this website but some functions of this website may not operate correctly as a result.


4.1 The data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area ("EEA") and or outside of the jurisdiction where you are based. It will also be processed by staff operating outside the EEA or outside the jurisdiction where you are based who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the operation of this website, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

4.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

4.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.


5.1 We use information held about you in the following ways:
(a) Setting up, re-activating, operating and managing a user’s account, including providing the services that a user requests from us;
(b) Building up personal profiles of our users;
(c) To determine the validity of user's identity and verifying activity under that name verifying the accuracy of the player’s information including disclosing a user’s information to third parties (such as financial institutions, credit reporting agencies and age verification agencies) in connection with such verification;
(d) In any announcement regarding winning results, we will use only your first name and first initial of your surname (e.g. John S). Users winning an amount deemed worthy of publicity may be required to make themselves available for any event arranged in relation to that win (the users privacy in relation to such an event, will be respected at all times).
(e) When law requires, the reporting to the proper authorities for the detection and prevention of crime. Including preventing fraud, cheating and money laundering, ensuring compliance with our terms of use, reducing credit risk and protecting sports/games integrity, which may require us to disclose a player’s information and betting and gaming history to third parties such as the relevant regulator, gaming bodies, sporting bodies, financial institutions, agencies responsible for verifying age, the police and credit reporting agencies;
(f) In providing information to a casino industry database of ‘blacklisted players’ where a player has used electronic, mechanical, robotic or other devices to automatically make playing decisions;
(g) In providing information to a third party to collect any sums of money owed to the casino by the user;
(h) Providing a user with information about promotional offers. This information will be sent only from us and will relate exclusively to our own promotions;
(i) Processing card and on-line payments in connection with our services including third parties who are part of our affiliate program;
(j) Conducting data cleansing, verification and enhancement exercises, (for example, verifying your Information against third party databases relating to 'movers', 'goneaways' and recent deaths);
(k) Any other purpose which is necessary for the performance of our contractual obligations to you;
(l) Undertaking research, conducting surveys, research analyses and obtaining feedback from users;
(m) To ensure that content from our site is presented in the most effective manner for you and for your computer;
(n) To carry out our obligations arising from any contracts entered into between you and us;
(o) To allow you to participate in interactive features of our service, when you choose to do so;
(p) To notify you about changes to our service; and
(q) To provide you with information and services that you request from us or which we feel may interest you. By providing us your details during the registration process you expressly consent to being contacted for this purpose and that in in 5.1 (h) above. If you no longer wish to receive such information, you can unsubscribe at any time by emailing support;

5.2 We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.


6.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
6.2 We may disclose your personal information to third parties:
(a) In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
(b) If Always Vegas or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
(c) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect our rights, property, or safety, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.


7.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us via email.
7.2 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


8.1 You may at any time request that:
(a) we provide details of the personal data we hold relating to you (and we may make a small charge for this) and;
(b) update or correct any such personal data; in accordance with applicable law.


9.1 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


10.1 Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our support staff.